The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 5 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Zen-Sational Gifts will not use or sell your information to anyone for anything. We will only use your information to process and send out your order.
No. If you do have a question about a specific piece that is in the shop, please contact me so I can better assist you.
No. I do not under any circumstances sell wholesale to any third party buyers for resale. However if you are buying in bulk you can send me an email so I can process a separate listing for the entire order but please note that the prices are the same as the listings.
Gift wrapping is an additional fee of $4.00 and your item will come in a ready made gift wrap jewelry box. The size of the box depends on the size of the item. (See photos in the gift wrap box)
**Please Note: Candles, and Spell Kits are not available for gift wrap at this time.**
All items will be bubble wrapped to ensure proper handling when shipped.
Once payment is received, I wait 5 hours to make sure that there are no cancellations. (Please see cancellation policy)
After that cancellation time has passed, your item will be processed and shipped within 1 to 2 days.
RETURNS are accepted ONLY on the Jewelry Items (Candles & Spell Kits can not be returned) and I have to be contacted within 5 days of you receiving the item and it has to be mailed back to me within 7 days of contacting me. ****Buyers are responsible for return shipping****
REFUNDS: are on a case by case basis so please contact me with any issues on your order.
RETURNS/REFUNDS are credited back to your original form of payment once the returned item is received by me.
EXCHANGES: are not allowed at this time.